You’ve developed a Drupal website and it seems like things make sense to you and to Drupal users but you want to make sure that it’s going to be usable to your end user.

What is usability testing? How does usability testing fit into the UX lifecycle? Is usability testing the same as functional testing? What does it mean to do qualitative research? How much does it cost? How long does it take? When should you do usability testing? Can usability testing be done on wireframes? Can usability testing be done with only a set of templates but no actual content? Where can you conduct usability testing? How do you find the right representative (or actual) users to test? How many users should you test with? How do you create the right tasks? What kinds of data do you collect? Should you pay participants to participate? How much? What is eye tracking? Should you use an eye tracker? How do you analyze the data? How do you report on findings? How do follow up and make sure that your recommendations are taken? When can you do usability testing yourself or at what point should you have an independent party do the testing?

Audience discussion is encouraged throughout the presentation. In addition, this presentation also includes an activity where the audience is asked to select a web or mobile website or app that they are working on or are users of and go through the steps necessary to think through a usability testing process. We then discuss some of the examples from anyone willing to volunteer their process. Highlights videos from Cory’s usability studies will be presented as well.