Effective support is often a neglected aspect of both your business and our community. Clients want to understand how their site is built, users want their questions and suggestions treated respectfully and correctly, and budding community members want a response beyond “RTFM”. Do you want to strengthen your reputation with peers and clients? Come learn how to improve the support you offer them!

Presented by seasoned Drupal support providers, we will discuss experiences ranging from exponential traffic spikes to best-practice advisory to teaching new developers for all manner of projects and people. We’ll discuss how these lessons can be applied to your business and our community at large.

Some community benefits of improved support:

• Welcoming, supportive relationships help people new to Drupal succeed and contribute, creating smarter, stronger communities.
• You improve your reputation with your peers and potential clients.
• You improve the reputation of Drupal as whole.

How improving support for your clients can benefit you:

• Well-supported clients are happy, returning clients.
• You will often learn more repairing a site than building one.

Clients come to know Drupal as a reliable, sustainable solution.

Questions Answered in this Session

How to help improve community involvement and foster new, more-involved members.
How to support your customers and their projects effectively.
What are different styles of questions, how to address them, and helpful support techniques.
What are some common Drupal questions and solutions.

How disasters can be turned into victories through great support.

Stepping into the shoes of a dynamic solver of unexpected problems is both a thrilling and scary thought. Ultimately, it can be largely rewarding as you constantly learn and grow with exposure to a broad range of real-world Drupal issues.

Realize how this support has impacted users and turned around tough, nail-biting situations, even producing super heroes in the process.